1. Scope
This Refund policy covers InmoManager subscriptions. It complements our Terms of service and Privacy policy. Pricing: Pricing & plans.
2. Free trial
The free plan with a trial period (typically about two months) does not charge unless you activate a paid plan. Cancel before renewal in the store or checkout you used.
3. Apple App Store and Google Play
Mobile store purchases are billed and refunded by Apple or Google through their official channels. We cannot override store-only refunds.
4. Web payments (Paddle)
Web checkout may be processed by Paddle as Merchant of Record. Sections 5–8 below apply to those web payments unless law or Paddle requires a different process.
5. When you may request a refund (web)
You may submit a refund request only in the following situations:
- Duplicate charge for the same billing period or plan.
- Billing error attributable to our systems or the processor (wrong amount, charge after cancellation was confirmed in checkout).
- Serious service unavailability attributable to us for more than 48 consecutive hours in the billed period, without a reasonable fix after contacting support.
- Mandatory legal rights (statutory withdrawal or refund required by consumer law in your country).
Not eligible unless mandatory law says otherwise: change of mind after substantial use; failure to cancel before renewal; App Store or Google Play purchases.
6. Deadline to submit your request
You must send a complete request (section 8) within 14 calendar days of the charge date on your Paddle receipt or bank statement. For recurring subscriptions, the deadline runs from the specific charge you dispute. Late requests may be denied unless applicable law requires otherwise.
7. Review, approval, and denial
We review complete requests and respond within 14 business days, coordinating with Paddle when Paddle is the merchant of record.
We approve a refund (full disputed charge) when: the request is within the section 6 deadline; it matches section 5 with reasonable evidence; Paddle or law allows refund via the original payment channel.
We deny when: late, incomplete, or ineligible; the period was substantially used without our fault; abuse, fraud, or conflict with billing/Paddle records. If approved, refund is processed via Paddle or the original method; if denied, we explain by email.
8. How to submit your request (web)
- Use the refund or support option on your Paddle receipt, if available.
- Email davidgjordancbba@gmail.com · arnifp@gmail.com with account email, charge date and amount, Paddle order/subscription ID, and the section 5 reason.
- Keep proof of submission; we reply per section 7.
9. Subscription cancellation
Subscriptions renew until canceled in the store or Paddle checkout. After cancellation you keep access until the end of the paid period. Canceling does not replace a refund request under section 8.
10. Contact
Billing questions: davidgjordancbba@gmail.com